WBKey

Frequently Asked Question

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What MFA methods are available?

WBKey allows the following Multi-Factor Authentication (MFA) methods:

  • Authenticator App: get a verification code through an app on your mobile device, such as Microsoft Authenticator

  • Phone: get a text message (SMS) with a verification code or get a voice call

  • Email: get an email with a verification code

The Authenticator App method is the most secure and suggested option, which uses Time-based One-time Passwords (TOTP), otherwise known as app-based authentication. This is a common form of MFA in which the authentication app will generate a temporary numeric password that typically changes every 30-60 seconds and requires users to enter it along with their regular credentials.